Century City Hotel Urban Square

Clean with friendly staff

Friendly staff

I loved the ease of access to the locations, the amazing shower and the comfortable bed

The service from housekeeping and room service was extremely poor. I had to call to remind them about replenishing the coffee station and had to wait nearly an hour, let alone asking for fresh towels that also took an hour, when they eventually pitched they didn't even apologise for the delay but rather looked confused as to what was requested and constantly came back with 1 item at a time.

Additional R60 for parking and no breakfast

I recently had the pleasure of staying at Century City Hotel Urban Square with my partner, and I must say, it was an absolutely delightful experience from start to finish. From the moment we arrived, we were warmly greeted by the front desk staff during check-in. Carla, Bongani, and Grace provided us with exceptional service, ensuring that our check-in process was smooth and seamless. One of the highlights of our stay was the secure parking available, which provided us with peace of mind throughout our visit. The hotel's facilities, including the restaurant, were top-notch and added to the overall enjoyment of our stay. Our room was not only comfortable but also impeccably neat and tidy. It was evident that the staff took great care in maintaining high standards of cleanliness. Special thanks to Shakeena from housekeeping, whose professional and kind demeanor made our stay even more enjoyable. The access to services provided in the room exceeded our expectations, reflecting the hotel's commitment to excellence. Overall, we had a truly pleasant and memorable stay at Century City Hotel Urban Square. I would highly recommend this hotel to anyone looking for a wonderful experience in a convenient location. We look forward to returning in the future!

The hotel is clean and well taken care off. The staff is also friendly and amazing. The hotel is located in Century city which is such a beautiful and clean place and also conveniently located close to Canal walk shopping centre.

The hotel should consider offering breakfast. Please also include small fridges inside hotel rooms.

The staff are really good across the board.

The kettle in the drawer was pretty awkward.

The breakfast was absolutely lovely, Freh and the staff always wear a smile on their faces.

It was so clean

I liked the location and everything

We came from Istanbul we flew for 11 hours and although the check in was at 3 pm they made us wait till 5 pm which was very tiring for us

Le petit déjeuner. Le cadre de l'hôtel en général et le quartier. Les serveurs et serveuses sont particulièrement sympathiques, agréables et souriants, je pense ici à Memory et Arthur.

L'accueil à la réception le jour de mon arrivée. Le travail est fait pour la forme, on ne perçoit pas réellement la volonté de satisfaire le client au-delà de la simple délivrance de la chambre. La nourriture du restaurant Umami laisse à désirer...

j'ai beaucoup apprécier le petit déjeuner offert par l'hotel. c'était tres agréable et les options étaient très variées avec du chaud et du froid. vraiment top!!! l'hotel était situé en face de la salle de conférence où se tenait l'évènement auquel j'ai participé. le centre commercial canal walk est à cinq minute à pied de l'hotel.

le fait que j'ai eu à payer 10 rands supplémentaires je ne sais pourquoi alors que ma compagnie avait réglé deja toute la facture. je trouve la douche un peu petite. la chambre manque un d'un peu plus de luminosité

La literie

Le sèche cheveux

De tudo

Nada

Gostei

Nada

É confortavel, moderno e aconchegante e muito proximo ao canal work

Falta de uma geleira no quarto, agua reciclada do autoclismo cheirava mal.

Excelente

tudo

Localização, comodidade e limpeza

Poderia ter havido mais variedades no pequeno almoço fora do normal english breakfast.